TERMS & CONDITIONS

If you have any questions regarding these terms and conditions, please contact us using the contact details below.

Contact details

Lynher Dairies Ltd. Registration number: 03320018.
Our registered address is Lynher Dairies Ltd, Ponsanooth, Truro, Cornwall, TR3 7JQ.

You can contact us by telephone on +44 (0)1872 870789, or by writing to us via the CONTACT US page.

Should we need to contact you for any reason, we will do so by telephone, or writing to the email address provided in your order details.

Our agreement with you

The placing of an order through our website, or in our shop, constitutes an agreement by you – the customer – to purchase in accordance with our terms and conditions. We do not share any information gathered with external companies. We aim to respond promptly and efficiently to all comments and enquiries and do our best to ensure you are satisfied with our service and products.

Our product descriptions and website

We endeavour to make our descriptions and pictures of our products as accurate as possible, but please bear in mind that each cheese is hand made and therefore individual.

We occasionally update our website and these terms and conditions. We reserve the right to make any changes to our prices without prior notice.

Intellectual property

The content of Lynher Dairies’ web pages and publications are owned and managed by Lynher Dairies Ltd. They are subject to copyright, and by using our publications and web pages, you agree that you may only download the content for your own individual and non-commercial use.
You are not permitted to use or adapt content of Lynher Dairies’ publications or web pages for any other purpose without the prior written permission.

Your right to make changes

If you wish to make a change to the product you have ordered, please contact us as soon as possible and we will let you know if we are able to make this change. We will notify you of any changes to the price of your order, timing of delivery, or any other information which would be necessary. We will ask for you to confirm whether you would like to proceed with the order should any changes occur.

Purchase of order

For orders placed online, payments will be charged at the time of ordering. We reserve the right to amend prices where necessary and without notice. We accept the following methods of payment, online: Credit Card/ Debit Card.  If your card issuer or bank refuses to authorise payment to us, we will contact you for further instructions.

Delivery

Delivery charges

Cost of delivery will be calculated at checkout depending on the weight of the order being despatched. Standard orders in the UK are £7. Gift vouchers are £2.85. Free postage is applied to orders over £50 (basket value).

We also offer a free ‘Local pickup’ option whereby you can order products online and collect at The Dairy Shop

Delivery dates

When placing an order, you can choose a delivery/collection date to suit you. You can choose a delivery date from 2 working days time to 3 months in advance. At peak times such as Christmas, delivery slots do fill up, and are treated on a first come first serve basis.

For cheese that is required for an event or occasion, we recommend choosing a delivery date at least 3 days before your event in case of any delays.

As we use a third-party courier service, we cannot always guarantee your order will arrive on the specified delivery date. We will work with you and the courier service to solve any issues around delays.

Your preferred delivery date will be included in your order confirmation email. 

Courier service and tracking information 

We use a third-party overnight courier service for orders to most of the UK. For addresses in Scotland and offshore islands, delivery may take longer. As our cheeses are perishable products, we always recommend choosing a delivery date for a time when someone is available to receive the delivery from the courier.

The third-party courier service will provide you with tracking information about your order at the point they have collected it from us at the dairy. An estimated delivery slot window will be provided to the email address used to place the order. Please note that the third party will deliver to the Shipping address, and notify the email address used when placing the order. A photograph will be provided at the point of delivery by the third-party courier. It is the customer’s responsibility to keep track of any notifications from the courier. We cannot take responsibility for any changes that you make to your delivery address or date through the third-party courier service (APC or Royal Mail), as these changes can cause delays.

Lynher Dairies assigns all orders to be left at the property in a safe place if the recipient is not in to receive the order. This helps to minimise delays. As a result, we encourage all customers to leave delivery instructions in case they are not in to receive the order. We do not take responsibility for any orders lost or stolen after delivery.

Please contact us if there are any issues with the delivery of your order.

Shipping details and contact information

We ask that all customers make sure that all contact and shipping address details are correct when placing an order. Customers are responsible for checking the order confirmation email to ensure all the correct details and shipping address have been provided. Customers must notify us immediately about any changes that need to be made. The delivery date and shipping address are shown during checkout, and in the email confirmation once the order is complete.

Receiving your order

When your order arrives, we recommend refrigerating your goods.

Quality

We are committed to providing you with the highest quality products. As our products are perishable goods, please unpack and refrigerate your cheese as soon as you can, and follow the ‘Care for your cheese’ guidance provided in your parcel. Customers must contact us regarding any goods received which are unsatisfactory within 7 days. Any photos which can help us with your enquiry are greatly appreciated.

Packaging

Orders are sent out in insulated cardboard boxes which are recyclable to maintain the quality of the cheese. Icepacks are used for temperature control and are reusable.

Returns and refunds

We do not accept returns of perishable goods.

Replacements or refunds for undelivered, delayed, or sub-quality products will be arranged at our discretion.

Should you wish to cancel your order, please notify us up to 1 working day before your delivery date, and we will issue a refund for your order.

Where a refund is appropriate it will only be made payable to the purchaser of the goods with the payment details provided in the order.

Gift vouchers cannot be replaced. Any goods purchased using the gift voucher cannot be refunded. If necessary, we will replace the goods ordered.

PERSONAL INFORMATION AND PRIVACY

By entering any personal information on our website you affirm that it is genuine, accurate and current in all respects. You will need to notify us of changes to your personal information by contacting us as soon as possible. All personal information we collect is treated as confidential. On using this website you may be required to enter some personal details such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information.

We understand the need to make your order and payment details secure, however we cannot be held liable for any loss you may suffer if an external party accesses the data you provide when using our website. We know of no documented cases of credit card fraud using our shopping system over the internet. All credit card numbers are encrypted in the software when the order is placed using encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. At times we may use statistical information gained from your visit to help us improve our service and products however, this will of course always remain confidential. We may also use this information to contact you regarding your order and future offers but we will not pass your details on to a third party.

Lynher Dairies shall not be liable for any loss of profits, inconvenience, consequential or indirect loss or damage or have any liability to pay compensation other than any refund outlined elsewhere in these conditions. Our terms and conditions are governed by the law of England and Wales. If any part is deemed invalid or unenforceable the validity and enforceability of all other parts shall not be affected. These terms and conditions do not affect the customer’s statutory rights.